Melvin B. Black

California – Alameda – Berkeley

Family Medicine

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Quality of Service - Ability to perform the promised service

Very poor

Needs improvement

Good

Very good

Excellent

Knowledge - Efficient and correct diagnosis and treatment

Uninformed

Somewhat knowledgeable

Satisfactory

Knowledgeable

Very knowledgeable

Helpfulness - Caring indiviualized attention the doctor provides

Unhelpful and inconsiderate

Unhelpful

Somewhat helpful

Helpful

Always very friendly and helpful

Reliability - Willingness to provide prompt and honest service

Always late and unreliable

Usually late

Satisfactory

Rather reliable

Always punctual and trustworthy

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